Privacy Policy

I. Privacy policy and data protection

In accordance with current legislation, Multiservicios Costa del Sol (hereinafter, also the Website) undertakes to adopt the necessary technical and organisational measures, appropriate to the level of security corresponding to the risk of the data collected.

Laws incorporated into this privacy policy

This privacy policy is adapted to current Spanish and European legislation on the protection of personal data on the internet. Specifically, it complies with the following regulations:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPD-GDD).
• Royal Decree 1720/2007 of 21 December, approving the Regulation implementing Organic Law 15/1999 of 13 December on the Protection of Personal Data (RDLOPD).
• Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the data controller

The controller responsible for the personal data collected on Multiservicios Costa del Sol is Kevin Osvaldo Berrio Hurtado, holder of Spanish tax ID (NIF) Z1212569Z (hereinafter, the Data Controller). Their contact details are as follows:

• Address: Avenida de La Paz 9, Málaga, 29692, Spain
• Contact phone: 631 110 383 - 631 171 522
• Contact email: kberriohurtado@gmail.com

Record of personal data processing

In compliance with the GDPR and the LOPD-GDD, we inform you that personal data collected by Multiservicios Costa del Sol through the forms on its pages will be incorporated into and processed in our records in order to facilitate, expedite and fulfil the commitments established between Multiservicios Costa del Sol and the User, to maintain the relationship established through the forms the User completes, or to respond to a request or query. Likewise, in accordance with the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is maintained, specifying, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.

Principles applicable to the processing of personal data

The processing of the User's personal data shall be subject to the following principles set out in Article 5 of the GDPR and Article 4 et seq. of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights:

• Principle of lawfulness, fairness and transparency: the User's consent will always be required, following completely transparent information about the purposes for which personal data is collected.
• Principle of purpose limitation: personal data will be collected for specified, explicit and legitimate purposes.
• Principle of data minimisation: the personal data collected will be strictly limited to what is necessary in relation to the purposes for which it is processed.
• Principle of accuracy: personal data must be accurate and kept up to date at all times.
• Principle of storage limitation: personal data will only be kept in a form that permits identification of the User for as long as necessary for the purposes of its processing.
• Principle of integrity and confidentiality: personal data will be processed in a manner that ensures its security and confidentiality.
• Principle of proactive accountability: the Data Controller will be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed by Multiservicios Costa del Sol are limited to identifying data (name, phone number, email and, where applicable, town). Under no circumstances does Multiservicios Costa del Sol process special categories of personal data within the meaning of Article 9 of the GDPR, i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, or data concerning health or sex life or sexual orientation.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. Multiservicios Costa del Sol undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User has the right to withdraw their consent at any time. It shall be as easy to withdraw consent as to give it. As a general rule, withdrawal of consent will not affect the use of the Website.

Where the User must or may provide their data through forms in order to make enquiries, request information, or for reasons related to the content of the Website, they will be informed if completing any of these fields is mandatory because they are essential for the proper handling of the request made.

Purposes for which personal data is processed

Personal data is collected and managed by Multiservicios Costa del Sol in order to facilitate, expedite and fulfil the commitments established between the Website and the User, to maintain the relationship established through the forms completed by the User, or to respond to a request or query.

The data may also be used for commercial purposes of personalisation, operations and statistics, and for activities related to the corporate purpose of Multiservicios Costa del Sol, as well as for data extraction, storage and marketing studies aimed at tailoring the Content offered to the User and improving the quality, operation and browsing experience of the Website.

At the time personal data is obtained, the User will be informed of the specific purpose or purposes of the processing to which the data will be put; that is, the use or uses that will be made of the information collected.

Personal data retention periods

Personal data will only be retained for the minimum time necessary for the purposes of its processing and, in any case, only for the following period: 18 months, or until the User requests its deletion.

Recipients of personal data

The User's personal data will not be transferred or shared with third parties for purposes other than those described here, except where required by law. Access is granted, as data processors and under the corresponding confidentiality agreements, to the technology providers that Multiservicios Costa del Sol uses for the hosting and operation of the Website.

Should the Data Controller intend to transfer personal data to a third country or international organisation, the User will be informed, at the time the personal data is obtained, of that third country or organisation, as well as of the existence or absence of an adequacy decision by the European Commission.

Personal data of minors

In accordance with Article 8 of the GDPR and Article 7 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, only persons over the age of 14 may lawfully give their consent to the processing of their personal data by Multiservicios Costa del Sol. In the case of a minor under the age of 14, the consent of the parents or legal guardians will be required for the processing, and this will only be considered lawful to the extent that it has been authorised by them.

Secrecy and security of personal data

Multiservicios Costa del Sol undertakes to adopt the necessary technical and organisational measures, appropriate to the level of security corresponding to the risk of the data collected, in order to guarantee the security of personal data and prevent its accidental or unlawful destruction, loss or alteration, or unauthorised disclosure of or access to it.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and vice versa, is fully encrypted.

However, since Multiservicios Costa del Sol cannot guarantee the absolute impregnability of the internet, the Data Controller undertakes to notify the User, without undue delay, whenever a personal data breach occurs that is likely to result in a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data breach is understood to mean any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and guarantee, through the corresponding legal or contractual obligation, that such confidentiality is respected by its employees, associates, and any person to whom it grants access to the information.

Rights arising from the processing of personal data

The User may exercise the following rights against the Data Controller, as recognised in the GDPR and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights:

• Right of access: the right of the User to obtain confirmation as to whether or not Multiservicios Costa del Sol is processing their personal data and, if so, to obtain information about their specific personal data and the processing carried out, as well as the origin of such data and the recipients of any communications made or envisaged.
• Right of rectification: the right of the User to have their personal data corrected if inaccurate or, taking into account the purposes of the processing, completed if incomplete.
• Right to erasure ("the right to be forgotten"): the right of the User, unless current legislation provides otherwise, to obtain the erasure of their personal data when it is no longer necessary for the purposes for which it was collected; when they withdraw their consent and there is no other legal basis for the processing; when they object to the processing and there is no other legitimate reason to continue it; when it has been processed unlawfully; when it must be erased in order to comply with a legal obligation; or when it was obtained in connection with a direct offer of information society services to a child under 14 years of age.
• Right to restriction of processing: the right of the User to obtain restriction of the processing of their personal data where they contest its accuracy, where the processing is unlawful, where the Controller no longer needs the data but the User needs it to make legal claims, or where the User has objected to the processing.
• Right to data portability: where processing is carried out by automated means, the User has the right to receive their personal data in a structured, commonly used and machine-readable format, and to transmit it to another data controller.
• Right to object: the right of the User to prevent the processing of their personal data, or to have such processing by Multiservicios Costa del Sol discontinued.
• Right not to be subject to a decision based solely on automated processing, including profiling: unless current legislation provides otherwise.

The User may exercise their rights by written communication addressed to the Data Controller, quoting the reference "RGPD-multiserviciosurgencias24h.es", specifying: the User's full name together with a copy of a document proving their identity; the request, with the specific grounds for it; an address for notification purposes; and the date and signature of the applicant. This request may be sent to the postal address Avenida de La Paz 9, Málaga, 29692, Spain, or to the email address kberriohurtado@gmail.com.

Links to third-party websites

The Website may include hyperlinks or links providing access to web pages of third parties other than Multiservicios Costa del Sol, which are therefore not operated by Multiservicios Costa del Sol. The owners of such websites will have their own data protection policies and will, in each case, be responsible for their own records and their own privacy practices.

Complaints to the supervisory authority

If the User considers that there is a problem or infringement of current legislation in the way their personal data is being processed, they have the right to lodge a complaint with a supervisory authority, in particular in the State where they have their habitual residence, place of work, or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (aepd.es).

II. Acceptance of and changes to this privacy policy

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy Policy, and that they consent to the processing of their personal data so that the Data Controller may proceed with it in the manner, for the periods and for the purposes indicated. Use of the Website implies acceptance of this Privacy Policy.

Multiservicios Costa del Sol reserves the right to modify its Privacy Policy, at its own discretion or motivated by a legislative, case-law or doctrinal change from the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is advised to periodically check this page to keep up to date with the latest changes or updates.

This Privacy Policy was updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights.